Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334658 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Present

🟡 At Risk
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 136 biz days overdue
Active: 151 biz days
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
150d
▶ Clock Running
Status: Assigned
Jan 9 → Aug 16, 2026
150 business days (counted)
Running total: 151 of ? biz days used
Created: Jan 8, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Aug 16 Assigned ▶ Running 150 151
Dispatch 0.0d
Coordinators 1.8d
⚠ Overdue
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Created: Jan 8, 2026 Due: Feb 28, 2026 (169 days overdue)
📅
151.8 days Total Age
⏱️
1.8d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 16, 2026
Visit 2 Mar 30, 2026
Visit 3 Jul 23, 2026

AI Analysis

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Generating AI analysis...
On Track
Assigned • 220 days old
🚨
Primary Delay 1.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔍 Technician Findings
searched for asset - CNL ms3/16 searched for asset - CNL ms3/30 searched for asset - cnl ms7/23
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 12:49 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 45.0 business days
⏱️
3x Labor Added Mar 16, 1:26 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.75, 24
🚨 11.0 business days
⏱️
Labor Added Mar 30, 10:37 PM
Type: Labor
Status: Open
Qty: 2
🚨 80.2 business days
⏱️
3x Labor Added Jul 23, 1:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.91666666666667, 1.5, 24

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:49 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03145540 Labor Open 2 $0.00 Mar 16, 1:26 PM
WL-03145541 Labor Open 0.75 $0.00 Mar 16, 1:26 PM
WL-03145542 Travel Open 24 $0.00 Mar 16, 1:26 PM
WL-03166302 Labor Open 2 $0.00 Mar 30, 10:37 PM
WL-03304494 Labor Open 0.91666666666667 $0.00 Jul 23, 1:08 PM
WL-03304495 Labor Open 1.5 $0.00 Jul 23, 1:08 PM
WL-03304496 Travel Open 24 $0.00 Jul 23, 1:08 PM

Details