Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (154 biz days late)
🕐 Clock stopped: Completed (Sep 11, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
169d
▶ Clock Running
Status: Assigned
Jan 9 → Sep 11, 2026
169 business days (counted)
Running total: 170 of ? biz days used
Created: Jan 8, 2026
Completed: Sep 11, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 8 → Jan 8
Created
▶ Running
0
0
Jan 8 → Jan 8
Assigned
▶ Running
0
0
Jan 8 → Jan 9
Ready for Scheduling
▶ Running
1
1
Jan 9 → Sep 11
Assigned
▶ Running
169
170
Coordinators Over SLA
Created: Jan 8, 2026
Due: Feb 28, 2026
Completed: Sep 11, 2026 (194 days late)
⏱️
169.7d in Assigned
Longest Stage
🔄
7 transitions
Status Changes
⚠️
172.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1
Mar 16, 2026
Visit 2
Mar 30, 2026
Visit 3
Jul 23, 2026
Visit 4
Sep 11, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
169.7 days stuck in "Assigned"
⏱️
Total Delay
172.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.8d
/ 1.0d SLA
Assigned
169.7d
/ 0.5d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
📎 Files (1)
🔧
Work Performed
3.16.26 CNL
3.30.26 CNL
7.23.26 CNL
9.11.26 updated location -PM - cycle tested
🔍
Technician Findings
searched for asset - CNL ms3/16
searched for asset - CNL ms3/30
searched for asset - cnl ms7/23
Unit found at Roper DT - PM service
⚠️
Problem Description
Preventive Maintenance
📄
Description
Bed, Electric
📧
Email: Work Order Summary WO-01334658
Completed
Sep 17, 2026
To: gehc.vmtcaseclosures@gehealthcare.com
CC:
BCC:
Attachment: WO-01334658 Summary.pdf
Subject: Work Order Summary WO-01334658
Body:
Dear Customer,
Please see attached associated work order summary for Work Order WO-01334658.
Thank you for choosing EMSAR. We value your business, and we look forward to serving you for years to come.
Sincerely,
EMSAR Accounts Receivable
PDF
HSFSF004_MedSurg_Bed_Checklist_WO-01334658_9/11/2026 1:06 PM.pdf
Sep 11, 2026
Timeline
📋
👷
From:
Entered, Assigned
To:
Assigned, Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
Matthew Sebzda
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2, 0.75, 24
⏱️
Type:
Labor
Status:
Open
Qty:
2
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.91666666666667, 1.5, 24
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
244d 22h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
5d 2h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-272853
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 169.7 business days (threshold: 4.0 business hours)
Exceeded by 169.2 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Matthew Sebzda
Work Details (8)
Name
Type
Status
Qty
Amount
Date
WL-03145540
Labor
Open
2
$0.00
Mar 16, 1:26 PM
WL-03145541
Labor
Open
0.75
$0.00
Mar 16, 1:26 PM
WL-03145542
Travel
Open
24
$0.00
Mar 16, 1:26 PM
WL-03166302
Labor
Open
2
$0.00
Mar 30, 10:37 PM
WL-03304494
Labor
Open
0.91666666666667
$0.00
Jul 23, 1:08 PM
WL-03304495
Labor
Open
1.5
$0.00
Jul 23, 1:08 PM
WL-03304496
Travel
Open
24
$0.00
Jul 23, 1:08 PM
WL-03378018
Labor
Open
1
$0.00
Sep 11, 1:08 PM