Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334665 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (48 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
63d
▶ Clock Running
Status: Assigned
Jan 9 → Apr 10, 2026
63 business days (counted)
Running total: 64 of ? biz days used
Created: Jan 8, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Apr 10 Assigned ▶ Running 63 64
Dispatch 0.0d
Coordinators 64.5d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
64.5 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 8, 2026 Due: Mar 31, 2026 Completed: Apr 10, 2026 (9 days late)
📅
63.8 days Total Age
⏱️
62.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
65.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 27, 2026
Visit 2 Feb 2, 2026
Visit 3 Apr 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 62.7 days stuck in "Assigned"
⏱️
Total Delay 65.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
62.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/16/26 BA - Due date changed to 3/31/26 as per GE's request

🔧 Work Performed
1.27.26 CNL 2.2.26 CNL 4.9.26 PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 12:52 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 12.0 business days
⏱️
Labor Added Jan 27, 2:13 PM
Type: Labor
Status: Open
Qty: 1.25
⚠️ 5.0 business days
⏱️
Labor Added Feb 2, 2:00 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 30.0 business days
👷
Technician Assigned by Brandi Alvarez Mar 16, 9:46 AM
Technician: Ray-Anthony Alston
🚨 19.0 business days
⏱️
▶
3 Labor Added Apr 9, 8:09 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 90d 5h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 14, 3:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
📨
Status: Invoice Pending by Hannah Shaw Apr 14, 4:51 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 23m, 0m
🧾
Invoice Created Apr 15, 9:00 AM
Invoice Number: SM-259246

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Assigned
Duration: 62.7 business days (threshold: 4.0 business hours)
Exceeded by 62.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 8, 12:52 PM
Invoice #
SM-259246

Work Details (3)

Name Type Status Qty Amount Date
WL-03080040 Labor Open 1.25 $0.00 Jan 27, 2:13 PM
WL-03088188 Labor Open 1.25 $0.00 Feb 2, 2:00 PM
WL-03180639 Labor Open 0.25 $0.00 Apr 9, 8:09 PM

Details