Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334667 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 45 biz days
🕐 Clock stopped: Canceled (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Jan 9 → Mar 16, 2026
44 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 8, 2026 Canceled: Mar 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Mar 16 Assigned ▶ Running 44 45
Dispatch 0.0d
Coordinators 46.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.5 days
Over SLA
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Mar 16, 2026 (43 days late)
📅
45.8 days Total Age
⏱️
44.7d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
45.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 27, 2026
Visit 2 Feb 2, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 220 days old
🚨
Primary Delay 44.7 days stuck in "Assigned"
⏱️
Total Delay 45.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
44.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/16/26 BA - Cancelling WO, PM not due until 11/2026
🔍 Technician Findings
searched for asset - CNL 1/27 searched for asset - CNL 2/2
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 12:53 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 12.0 business days
⏱️
Labor Added Jan 27, 2:14 PM
Type: Labor
Status: Open
Qty: 1.25
⚠️ 5.0 business days
⏱️
Labor Added Feb 2, 2:00 PM
Type: Labor
Status: Open
Qty: 1.5
🚨 30.0 business days
🚫
Status: Canceled by Brandi Alvarez Mar 16, 12:28 PM
From: Assigned
To: Canceled
Duration in Previous: 65d 22h

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Assigned
Duration: 44.7 business days (threshold: 4.0 business hours)
Exceeded by 44.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:53 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03080046 Labor Open 1.25 $0.00 Jan 27, 2:14 PM
WL-03088189 Labor Open 1.5 $0.00 Feb 2, 2:00 PM

Details