Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334674 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jan 8, 2026 → Jan 13, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 13)
✓ SLA Met (16d early)
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
3.7 days Total Age
⏱️
3.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 3.6 days stuck in "Assigned"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/26 AJinerson - WO appeared on maps layer as SC GE site, this got assigned incorrectly during mass assigning the SC GE PMs by accident due to placement on maps layer. Placing back into RFS.

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 1:03 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Abby Jinerson Jan 8, 1:40 PM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 36m, 0m
👷
▶
2 Technician Assigned Jan 8, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Jan 13, 10:34 AM
From: Assigned
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
▶
2 3x Labor Added Jan 13, 10:51 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 13, 1:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 48m
📨
▶
2 Status: Invoice Pending Jan 13, 2:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251086

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 8, 1:03 PM
Invoice #
SM-251086

Work Details (3)

Name Type Status Qty Amount Date
WL-03062979 Labor Open 0.25 $0.00 Jan 13, 10:51 AM
WL-03062980 Labor Open 1.5 $0.00 Jan 13, 10:51 AM
WL-03062981 Travel Open 6 $0.00 Jan 13, 10:51 AM

Details