Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334695 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Owensboro Medical Health — 811 E Parrish Ave, Owensboro KY, 42303

Jan 8, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 5 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 20, 2026
24 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 8, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Scheduled ▶ Running 0 0
Jan 8 → Jan 15 Ready for Scheduling ▶ Running 5 5
Jan 15 → Feb 20 Scheduled ▶ Running 24 29
Dispatch 0.0d
Coordinators 29.8d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
29.6 days Total Age
⏱️
24.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
30.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 24.2 days stuck in "Scheduled"
⏱️
Total Delay 30.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.6d / 1.0d SLA
Scheduled
24.2d / 2.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/2026 1330 CM ack msg; LM w/KE; 1742 KE okay; 1900 LM w/Tammy re cnfm; 1/12/2026 2nd msg w/Tammy; 1259 Tammy cnfm ; 1509 ack cnfm; LM w/KE; 1/15/2026 1244 CM 2nd msg w/KE; 1/15/2026 1339 KE ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 8, 2:12 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m, 1m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Jan 15, 5:28 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Karen El Rady
🚨 21.8 business days
⏱️
▶
2 3x Labor Added Feb 17, 3:54 PM
3x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏱️
3x Labor Added Feb 18, 10:33 AM
Type: Labor
Status: Open
Qty: 8, 0.5
💵
2x Expenses Added Feb 18, 4:20 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 19, 2:41 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
🚗
2x Travel Added Feb 20, 6:19 PM
Type: Travel
Status: Open
Qty: 150
⏱️
▶
2 Labor Added Feb 20, 6:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Karen El Rady
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 36d 0h, 0m
⏳ 4.7 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 3m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 24.2 business days (threshold: 2.0 business days)
Exceeded by 22.2 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Karen El Rady
Scheduled
Feb 17, 12:00 PM
Created
Jan 8, 2:12 PM
Invoice #
SM-254987

Work Details (17)

Name Type Status Qty Amount Date
WL-03108924 Labor Open 2.25 $90.00 Feb 17, 3:54 PM
WL-03108925 Labor Open 3 $830.00 Feb 17, 3:54 PM
WL-03108926 Labor Open 5 $76.00 Feb 17, 3:54 PM
WL-03108935 Labor Open 0.5 $20.00 Feb 17, 3:58 PM
WL-03108936 Expenses Open 1 $68.00 Feb 17, 3:58 PM
WL-03108937 Expenses Open 1 $68.00 Feb 17, 3:58 PM
WL-03108938 Expenses Open 1 $68.00 Feb 17, 3:58 PM
WL-03110090 Labor Open 8 $830.00 Feb 18, 10:33 AM
WL-03110091 Labor Open 0.5 $20.00 Feb 18, 10:33 AM
WL-03110092 Labor Open 0.5 $20.00 Feb 18, 10:34 AM
WL-03110774 Expenses Open 1 $170.21 Feb 18, 4:20 PM
WL-03110775 Expenses Open 1 $163.21 Feb 18, 4:20 PM
WL-03111580 Labor Open 8 $830.00 Feb 19, 2:41 AM
WL-03111581 Labor Open 0.5 $20.00 Feb 19, 2:44 AM
WL-03114585 Travel Open 150 $108.00 Feb 20, 6:19 PM
WL-03114586 Travel Open 150 $108.00 Feb 20, 6:19 PM
WL-03114590 Labor Open 2.5 $100.00 Feb 20, 6:24 PM

Details