Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334725 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jan 8, 2026 → Jan 9, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 15, 2026
🕐 Clock stopped: Completed (Jan 10)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 1.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Billing
0.1 days
Created: Jan 8, 2026 Due: Jan 15, 2026 Completed: Jan 10, 2026 (5 days early)
📅
1.5 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed not working.
⚠️ Problem Description
Ray-Anthony Alston: Head of bed not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 2:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 8, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
⏳ 2.0 business days
⏱️
▶
3 4x Labor Added Jan 9, 7:03 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 1d 3h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
Status: Invoice Pending by Hannah Shaw Jan 12, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16m
💰
Status: Invoiced by Hannah Shaw Jan 12, 4:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Jan 13, 8:00 AM
Invoice Number: SM-251028

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 8, 2:45 PM
Invoice #
SM-251028

Work Details (4)

Name Type Status Qty Amount Date
WL-03060317 Labor Open 2.5 $0.00 Jan 9, 7:03 PM
WL-03060318 Labor Open 1 $0.00 Jan 9, 7:03 PM
WL-03060319 Travel Open 24.6 $0.00 Jan 9, 7:03 PM
WL-03060320 Parts Open 1 $0.00 Jan 9, 7:03 PM

Details