Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334728 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jan 8, 2026 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 8, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 8, 2026 Completed: Mar 8, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Mar 8 Scheduled ▶ Running 39 39
Dispatch 0.0d
Coordinators 39.5d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.5 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
39.5 days Total Age
⏱️
39.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 39.5 days stuck in "Scheduled"
⏱️
Total Delay 41.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
39.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
TSD/GCI

Timeline

📋
▶
2 Work Order Created Jan 8, 2:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush Jan 8, 3:01 PM
Technician: Lilah Azizadah
🚨 36.0 business days
💵
▶
2 5x Expenses Added Mar 2, 8:49 AM
5x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 31
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Mar 3, 1:51 PM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
6x Labor Added Mar 5, 8:29 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
2x Expenses Added Mar 5, 8:36 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 6x Labor Added Mar 8, 11:50 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Lilah Azizadah
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:41 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 59m
💰
▶
2 Status: Invoiced Mar 13, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256501

Bottlenecks

Scheduled
Duration: 39.5 business days (threshold: 2.0 business days)
Exceeded by 37.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Mar 2, 9:00 AM
Created
Jan 8, 2:48 PM
Invoice #
SM-256501

Work Details (24)

Name Type Status Qty Amount Date
WL-03125738 Expenses Open 1 $68.00 Mar 2, 8:49 AM
WL-03125736 Expenses Open 1 $201.87 Mar 2, 8:49 AM
WL-03125735 Expenses Open 1 $201.87 Mar 2, 8:49 AM
WL-03125734 Expenses Open 1 $278.75 Mar 2, 8:49 AM
WL-03125737 Expenses Open 1 $68.00 Mar 2, 8:49 AM
WL-03125739 Travel Open 31 $22.32 Mar 2, 8:51 AM
WL-03127938 Labor Open 8 $1,450.00 Mar 3, 1:51 PM
WL-03127939 Labor Open 8 $1,450.00 Mar 3, 1:51 PM
WL-03127945 Expenses Open 1 $68.00 Mar 3, 1:53 PM
WL-03127946 Expenses Open 1 $201.87 Mar 3, 1:53 PM
WL-03131132 Labor Open 8 $1,450.00 Mar 5, 8:29 AM
WL-03131131 Labor Open 8 $1,450.00 Mar 5, 8:29 AM
WL-03131136 Expenses Open 1 $68.00 Mar 5, 8:30 AM
WL-03131134 Expenses Open 1 $201.87 Mar 5, 8:30 AM
WL-03131135 Expenses Open 1 $201.87 Mar 5, 8:30 AM
WL-03131137 Expenses Open 1 $68.00 Mar 5, 8:30 AM
WL-03131139 Expenses Open 1 $80.00 Mar 5, 8:36 AM
WL-03131140 Expenses Open 1 $118.03 Mar 5, 8:36 AM
WL-03135115 Labor Open 8 $1,450.00 Mar 8, 11:50 AM
WL-03135116 Expenses Open 1 $29.11 Mar 8, 11:50 AM
WL-03135117 Expenses Open 1 $68.00 Mar 8, 11:50 AM
WL-03135118 Expenses Open 1 $285.00 Mar 8, 11:50 AM
WL-03135119 Expenses Open 1 $15.00 Mar 8, 11:50 AM
WL-03135120 Expenses Open 1 $99.05 Mar 8, 11:50 AM

Details