Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334737 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jan 8, 2026 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 8, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 8, 2026 Completed: Mar 8, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Mar 8 Scheduled ▶ Running 39 39
Dispatch 0.0d
Coordinators 39.5d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.5 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
39.5 days Total Age
⏱️
39.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 39.5 days stuck in "Scheduled"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
39.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
TSD/GCI

Timeline

📋
▶
3 Work Order Created Jan 8, 3:03 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Kristyn Foster
🚨 40.0 business days
⏱️
▶
2 2x Labor Added Mar 6, 9:00 AM
2x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8
💵
6x Expenses Added Mar 6, 9:06 AM
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Mar 6, 9:20 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
2x Expenses Added Mar 8, 12:11 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Mar 8, 12:18 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Kristyn Foster
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 20h, 0m
💵
5x Expenses Added Mar 9, 8:33 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:41 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 59m
💰
▶
2 Status: Invoiced Mar 13, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256501

Bottlenecks

Scheduled
Duration: 39.5 business days (threshold: 2.0 business days)
Exceeded by 37.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Mar 2, 9:00 AM
Created
Jan 8, 3:03 PM
Invoice #
SM-256501

Work Details (25)

Name Type Status Qty Amount Date
WL-03133062 Labor Open 8 $1,450.00 Mar 6, 9:00 AM
WL-03133063 Labor Open 8 $1,450.00 Mar 6, 9:01 AM
WL-03133064 Labor Open 8 $1,450.00 Mar 6, 9:03 AM
WL-03133065 Labor Open 8 $1,450.00 Mar 6, 9:03 AM
WL-03133066 Labor Open 8 $1,450.00 Mar 6, 9:03 AM
WL-03133076 Expenses Open 1 $68.00 Mar 6, 9:06 AM
WL-03133077 Expenses Open 1 $68.00 Mar 6, 9:06 AM
WL-03133072 Expenses Open 1 $68.00 Mar 6, 9:06 AM
WL-03133073 Expenses Open 1 $68.00 Mar 6, 9:06 AM
WL-03133074 Expenses Open 1 $68.00 Mar 6, 9:06 AM
WL-03133075 Expenses Open 1 $68.00 Mar 6, 9:06 AM
WL-03133091 Expenses Open 1 $203.50 Mar 6, 9:20 AM
WL-03133090 Expenses Open 1 $203.50 Mar 6, 9:20 AM
WL-03133092 Expenses Open 1 $203.50 Mar 6, 9:20 AM
WL-03133093 Expenses Open 1 $203.50 Mar 6, 9:20 AM
WL-03133094 Expenses Open 1 $203.50 Mar 6, 9:20 AM
WL-03135158 Expenses Open 1 $484.61 Mar 8, 12:11 PM
WL-03135159 Expenses Open 1 $3.30 Mar 8, 12:11 PM
WL-03135167 Expenses Open 1 $537.96 Mar 8, 12:18 PM
WL-03135166 Expenses Open 1 $3.30 Mar 8, 12:18 PM
WL-03135557 Expenses Open 1 $35.00 Mar 9, 8:33 AM
WL-03135558 Expenses Open 1 $35.00 Mar 9, 8:33 AM
WL-03135554 Expenses Open 1 $31.99 Mar 9, 8:33 AM
WL-03135555 Expenses Open 1 $38.25 Mar 9, 8:33 AM
WL-03135556 Expenses Open 1 $36.97 Mar 9, 8:33 AM

Details