Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334738 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jan 8, 2026 → Mar 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 7, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 8, 2026 Completed: Mar 7, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Mar 7 Scheduled ▶ Running 39 39
Dispatch 0.0d
Coordinators 39.5d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.5 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Mar 7, 2026 (299 days early)
📅
39.5 days Total Age
⏱️
39.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 1, 2026
Visit 2 Mar 2, 2026
Visit 3 Mar 3, 2026
Visit 4 Mar 4, 2026
Visit 5 Mar 5, 2026
Visit 6 Mar 6, 2026
Visit 7 Mar 7, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 39.5 days stuck in "Scheduled"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
39.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
TSD/GCI

Timeline

📋
▶
3 Work Order Created Jan 8, 3:07 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Brittany Newman
🚨 35.0 business days
💵
▶
3 5x Expenses Added Mar 1, 9:42 AM
5x Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 3x Expenses Added Mar 1, 9:50 AM
3x Expenses Added → 4x Expenses Added → Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 2, 8:35 AM
Type: Labor
Status: Open
Qty: 10
⏱️
2x Labor Added Mar 2, 6:41 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Mar 3, 8:29 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Mar 4, 10:42 AM
2x Labor Added → Labor Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Mar 5, 8:24 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Mar 5, 8:30 AM
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Mar 5, 10:50 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 6, 3:55 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.0 business days
⏱️
▶
3 Labor Added Mar 7, 4:49 PM
Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Brittany Newman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 1h, 0m
⏳ 1.0 business days
⏱️
Labor Added Mar 9, 5:37 PM
Type: Labor
Status: Open
Qty: 12
⏳ 3.8 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 56m
🧾
▶
2 Invoice Created Mar 13, 4:31 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 52m

Bottlenecks

Scheduled
Duration: 39.5 business days (threshold: 2.0 business days)
Exceeded by 37.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Brittany Newman
Scheduled
Mar 2, 9:00 AM
Created
Jan 8, 3:07 PM
Invoice #
SM-256500

Work Details (35)

Name Type Status Qty Amount Date
WL-03124877 Expenses Open 1 $68.00 Mar 1, 9:42 AM
WL-03124878 Expenses Open 1 $68.00 Mar 1, 9:42 AM
WL-03124879 Expenses Open 1 $68.00 Mar 1, 9:42 AM
WL-03124880 Expenses Open 1 $68.00 Mar 1, 9:42 AM
WL-03124881 Expenses Open 1 $68.00 Mar 1, 9:42 AM
WL-03124882 Expenses Open 1 $68.00 Mar 1, 9:43 AM
WL-03124883 Expenses Open 1 $41.94 Mar 1, 9:45 AM
WL-03124884 Expenses Open 1 $106.80 Mar 1, 9:50 AM
WL-03124885 Expenses Open 1 $201.88 Mar 1, 9:50 AM
WL-03124886 Expenses Open 1 $201.88 Mar 1, 9:51 AM
WL-03124887 Expenses Open 1 $201.88 Mar 1, 9:51 AM
WL-03124888 Expenses Open 1 $201.88 Mar 1, 9:51 AM
WL-03124889 Expenses Open 1 $201.88 Mar 1, 9:52 AM
WL-03124890 Expenses Open 1 $0.00 Mar 1, 9:52 AM
WL-03124891 Expenses Open 1 $13.38 Mar 1, 9:52 AM
WL-03125692 Labor Open 10 $400.00 Mar 2, 8:35 AM
WL-03126897 Labor Open 0.5 $20.00 Mar 2, 6:41 PM
WL-03126898 Labor Open 0.5 $20.00 Mar 2, 6:42 PM
WL-03127452 Labor Open 0.5 $20.00 Mar 3, 8:29 AM
WL-03127453 Labor Open 8 $400.00 Mar 3, 8:29 AM
WL-03127454 Labor Open 0.5 $20.00 Mar 3, 8:30 AM
WL-03129433 Labor Open 0.5 $20.00 Mar 4, 10:42 AM
WL-03129434 Labor Open 0.5 $20.00 Mar 4, 10:43 AM
WL-03129435 Labor Open 8 $400.00 Mar 4, 10:43 AM
WL-03129443 Expenses Open 1 $285.00 Mar 4, 10:44 AM
WL-03131120 Labor Open 0.5 $20.00 Mar 5, 8:24 AM
WL-03131126 Labor Open 8 $400.00 Mar 5, 8:28 AM
WL-03131130 Labor Open 8 $400.00 Mar 5, 8:29 AM
WL-03131133 Labor Open 0.5 $20.00 Mar 5, 8:30 AM
WL-03131322 Expenses Open 1 $695.38 Mar 5, 10:50 AM
WL-03134038 Labor Open 4 $400.00 Mar 6, 3:55 PM
WL-03134039 Labor Open 0.5 $20.00 Mar 6, 3:56 PM
WL-03134913 Labor Open 3.25 $130.00 Mar 7, 4:49 PM
WL-03134914 Expenses Open 1 $68.00 Mar 7, 4:50 PM
WL-03136387 Labor Open 12 $480.00 Mar 9, 5:37 PM

Details