Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334739 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jan 8, 2026 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 8, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 8, 2026 Completed: Mar 8, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Mar 8 Scheduled ▶ Running 39 39
Dispatch 0.0d
Coordinators 39.5d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.5 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
39.5 days Total Age
⏱️
39.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 1, 2026
Visit 2 Mar 2, 2026
Visit 3 Mar 3, 2026
Visit 4 Mar 4, 2026
Visit 5 Mar 5, 2026
Visit 6 Mar 6, 2026
Visit 7 Mar 7, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 39.5 days stuck in "Scheduled"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
39.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
TSD/GCI

Timeline

📋
▶
3 Work Order Created Jan 8, 3:10 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Kurt Ruz
🚨 36.0 business days
⏱️
▶
2 Labor Added Mar 2, 8:36 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
4 2x Expenses Added Mar 2, 10:14 AM
2x Expenses Added → 2x Expenses Added → Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 3x Expenses Added Mar 2, 10:23 AM
3x Expenses Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Mar 2, 10:28 AM
3x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 2, 10:36 AM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 2x Labor Added Mar 3, 8:25 AM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Mar 4, 2:38 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Mar 5, 5:32 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Mar 6, 2:48 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.0 business days
⏱️
▶
3 Labor Added Mar 7, 7:51 AM
Labor Added → Labor Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 11
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 7, 10:30 AM
Type: Labor, Expenses
Status: Open
Qty: 4, 1
💵
Expenses Added Mar 8, 7:23 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Kurt Ruz Mar 8, 7:29 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 15h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 50m
🧾
▶
2 Invoice Created Mar 13, 4:34 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Scheduled
Duration: 39.5 business days (threshold: 2.0 business days)
Exceeded by 37.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Mar 2, 9:00 AM
Created
Jan 8, 3:10 PM
Invoice #
SM-256498

Work Details (37)

Name Type Status Qty Amount Date
WL-03125693 Labor Open 8 $320.00 Mar 2, 8:36 AM
WL-03125703 Labor Open 0.5 $20.00 Mar 2, 8:37 AM
WL-03125835 Expenses Open 1 $68.00 Mar 2, 10:14 AM
WL-03125837 Expenses Open 1 $68.00 Mar 2, 10:14 AM
WL-03125840 Expenses Open 1 $68.00 Mar 2, 10:15 AM
WL-03125843 Expenses Open 1 $68.00 Mar 2, 10:15 AM
WL-03125848 Expenses Open 1 $68.00 Mar 2, 10:16 AM
WL-03125852 Expenses Open 1 $68.00 Mar 2, 10:17 AM
WL-03125889 Expenses Open 1 $207.87 Mar 2, 10:23 AM
WL-03125890 Expenses Open 1 $207.87 Mar 2, 10:23 AM
WL-03125891 Expenses Open 1 $207.87 Mar 2, 10:23 AM
WL-03125892 Expenses Open 1 $207.87 Mar 2, 10:24 AM
WL-03125893 Expenses Open 1 $207.87 Mar 2, 10:24 AM
WL-03125896 Expenses Open 1 $661.55 Mar 2, 10:27 AM
WL-03125897 Expenses Open 1 $3.00 Mar 2, 10:28 AM
WL-03125898 Expenses Open 1 $3.00 Mar 2, 10:29 AM
WL-03125899 Expenses Open 1 $3.00 Mar 2, 10:29 AM
WL-03125900 Expenses Open 1 $3.00 Mar 2, 10:29 AM
WL-03125901 Expenses Open 1 $3.00 Mar 2, 10:30 AM
WL-03125913 Labor Open 8 $400.00 Mar 2, 10:36 AM
WL-03127448 Labor Open 0.5 $20.00 Mar 3, 8:25 AM
WL-03127449 Labor Open 0.5 $20.00 Mar 3, 8:26 AM
WL-03127450 Labor Open 8 $400.00 Mar 3, 8:27 AM
WL-03127451 Labor Open 0.5 $20.00 Mar 3, 8:28 AM
WL-03129936 Labor Open 0.5 $20.00 Mar 4, 2:38 PM
WL-03129938 Labor Open 8 $400.00 Mar 4, 2:39 PM
WL-03129942 Labor Open 0.5 $20.00 Mar 4, 2:40 PM
WL-03131106 Labor Open 0.5 $20.00 Mar 5, 5:32 AM
WL-03131107 Labor Open 8 $400.00 Mar 5, 5:33 AM
WL-03131108 Labor Open 0.5 $20.00 Mar 5, 5:33 AM
WL-03132961 Labor Open 0.5 $20.00 Mar 6, 2:48 AM
WL-03134758 Labor Open 3 $400.00 Mar 7, 7:51 AM
WL-03134759 Labor Open 11 $440.00 Mar 7, 7:52 AM
WL-03134760 Expenses Open 1 $68.00 Mar 7, 7:53 AM
WL-03134777 Labor Open 4 $160.00 Mar 7, 10:30 AM
WL-03134778 Expenses Open 1 $227.11 Mar 7, 10:30 AM
WL-03135019 Expenses Open 1 $349.90 Mar 8, 7:23 AM

Details