Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334747 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jan 8, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (49 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Apr 12, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Jan 8 → Apr 12, 2026
64 business days (counted)
Running total: 64 of ? biz days used
Created: Jan 8, 2026 Completed: Apr 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Apr 12 Scheduled ▶ Running 64 64
Dispatch 0.0d
Coordinators 64.4d
Field Work 1.0d
Billing 5.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
64.4 days
Over SLA
Field Work
1.0 days
Billing
5.6 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Apr 13, 2026 (262 days early)
📅
65.4 days Total Age
⏱️
64.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
67.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 7, 2026
Visit 2 Apr 8, 2026
Visit 3 Apr 9, 2026
Visit 4 Apr 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 64.4 days stuck in "Scheduled"
⏱️
Total Delay 67.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
64.4d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Config

Timeline

📋
▶
3 Work Order Created Jan 8, 3:32 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Lilah Azizadah
🚨 62.0 business days
⏱️
Labor Added Apr 7, 8:40 AM
Type: Labor
Status: Open
Qty: 8
💵
4x Expenses Added Apr 7, 8:53 AM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Apr 7, 9:08 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Apr 8, 8:50 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏳ 2.0 business days
⏱️
3x Labor Added Apr 9, 10:56 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏳ 2.0 business days
⏱️
Labor Added Apr 11, 8:31 PM
Type: Labor
Status: Open
Qty: 2.5
💵
▶
2 Expenses Added Apr 11, 8:36 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Lilah Azizadah Apr 11, 8:41 PM
From: Scheduled
To: Completed
Duration in Previous: 93d 4h
⏳ 1.0 business days
🏁
Status: Closed by Caitlin Mcgee Apr 13, 1:17 PM
From: Completed
To: Closed
Duration in Previous: 1d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 10:07 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 19m
⏳ 4.0 business days
💰
▶
2 Status: Invoiced Apr 22, 1:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259551

Bottlenecks

Scheduled
Duration: 64.4 business days (threshold: 2.0 business days)
Exceeded by 62.4 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Apr 7, 9:00 AM
Created
Jan 8, 3:32 PM
Invoice #
SM-259551

Work Details (18)

Name Type Status Qty Amount Date
WL-03175562 Labor Open 8 $1,450.00 Apr 7, 8:40 AM
WL-03175591 Expenses Open 1 $68.00 Apr 7, 8:53 AM
WL-03175592 Expenses Open 1 $68.00 Apr 7, 8:53 AM
WL-03175593 Expenses Open 1 $183.30 Apr 7, 8:53 AM
WL-03175594 Expenses Open 1 $183.30 Apr 7, 8:53 AM
WL-03175599 Expenses Open 1 $80.00 Apr 7, 9:08 AM
WL-03175598 Expenses Open 1 $857.96 Apr 7, 9:08 AM
WL-03175603 Expenses Open 1 $211.24 Apr 7, 9:08 AM
WL-03175604 Expenses Open 1 $32.00 Apr 7, 9:08 AM
WL-03177249 Labor Open 8 $1,450.00 Apr 8, 8:50 AM
WL-03177250 Expenses Open 1 $183.30 Apr 8, 8:50 AM
WL-03177251 Expenses Open 1 $68.00 Apr 8, 8:50 AM
WL-03179386 Labor Open 8 $1,450.00 Apr 9, 10:56 AM
WL-03179387 Expenses Open 1 $183.30 Apr 9, 10:57 AM
WL-03179389 Expenses Open 1 $68.00 Apr 9, 10:57 AM
WL-03182875 Labor Open 2.5 $1,450.00 Apr 11, 8:31 PM
WL-03182877 Expenses Open 1 $68.00 Apr 11, 8:36 PM
WL-03182880 Expenses Open 1 $96.91 Apr 11, 8:41 PM

Details