Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334755 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Atrium Lincoln — 433 McAlister Rd, Lincolnton NC, 28092

Jan 8, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 45 biz days
🕐 Clock stopped: Canceled (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 6, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 39 of ? biz days used
6d
▶ Clock Running
Status: Billing Review
Mar 6 → Mar 16, 2026
6 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Closed
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 8, 2026 Canceled: Mar 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Scheduled ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Mar 6 Scheduled ▶ Running 39 39
Mar 6 → Mar 6 Ready for Scheduling ▶ Running 0 39
Mar 6 → Mar 16 Billing Review ▶ Running 6 45
Mar 16 → Mar 16 Closed ▶ Running 0 45
Dispatch 0.0d
Coordinators 39.4d
Billing 7.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.4 days
Over SLA
Billing
7.0 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Mar 16, 2026 (290 days early)
📅
45.4 days Total Age
⏱️
39.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
42.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 219 days old
🚨
Primary Delay 39.0 days stuck in "Scheduled"
⏱️
Total Delay 42.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
39.0d / 2.0d SLA
Billing Review
7.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/2026 1446 CM ack msg; LM w/AP; 1418 AP avail; LM w/Andrea re cnfm; 1425 Andrea cnfm; 1711 ack cnfm; LM w/AP; 1833 AP ack cnfm; 3/6/2026 0931 assign cxl; 0943 ack cxl; LM w/AP; 0958 AP ack cxl

Timeline

📋
▶
2 Work Order Created Jan 8, 3:59 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 8, 6:54 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 54m
🚨 39.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 6, 9:44 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 56d 14h
💵
Status: Billing Review by Caitlin Mcgee Mar 6, 10:03 AM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 19m
⚠️ 7.0 business days
🏁
Status: Closed by Caitlin Mcgee Mar 16, 1:26 PM
From: Billing Review, Closed
To: Closed, Canceled
Duration in Previous: 10d 2h, 0m

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Billing Review
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
N/A
Created
Jan 8, 3:59 PM
Invoice #
N/A

Details