Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334793 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Hendricks Regional Health — 1000 E. Main St, Danville IN, 46122

Jan 8, 2026 → May 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (79 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (May 24, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Scheduled
Jan 9 → May 24, 2026
93 business days (counted)
Running total: 93 of ? biz days used
Created: Jan 9, 2026 Completed: May 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 9 Scheduled ▶ Running 0 0
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0
Jan 9 → May 24 Scheduled ▶ Running 93 93
Dispatch 0.0d
Coordinators 94.0d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
94.0 days
Over SLA
Billing
0.8 days
Created: Jan 9, 2026 Due: Dec 31, 2026 Completed: May 24, 2026 (221 days early)
📅
94.0 days Total Age
⏱️
93.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
94.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 May 19, 2026
Visit 2 May 20, 2026
Visit 3 May 21, 2026
Visit 4 May 22, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 93.0 days stuck in "Scheduled"
⏱️
Total Delay 94.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
93.0d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/2026 1932 CM ack msg; LM w/SC 1940 SC avail; LM w/Rodney re cnfm; 2026 Rodney cnfm; 1/9/26 0930 ack cnfm, LM w/SC ; 1/9/2026 SC ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 8, 8:22 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 9, 6:59 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 35m
🚨 93.6 business days
⏱️
▶
3 15x Labor Added May 24, 1:35 PM
15x Labor Added → 4x Travel Added → Status: Completed
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 68, 72
✔️
Status: Completed by Sean Critzman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 134d 17h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 29, 10:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
📨
Status: Invoice Pending by Timothy Amburgey May 29, 11:10 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 32m
💰
▶
2 Status: Invoiced May 29, 5:08 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-263354

Bottlenecks

Scheduled
Duration: 93.0 business days (threshold: 2.0 business days)
Exceeded by 91.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
May 19, 12:00 PM
Created
Jan 8, 8:22 PM
Invoice #
SM-263354

Work Details (19)

Name Type Status Qty Amount Date
WL-03237340 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237341 Labor Open 3 $830.00 May 24, 1:35 PM
WL-03237342 Labor Open 5 $76.00 May 24, 1:35 PM
WL-03237343 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237344 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237345 Labor Open 3 $830.00 May 24, 1:35 PM
WL-03237346 Labor Open 7 $76.00 May 24, 1:35 PM
WL-03237347 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237348 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237349 Labor Open 3 $830.00 May 24, 1:35 PM
WL-03237350 Labor Open 5 $76.00 May 24, 1:35 PM
WL-03237351 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237352 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237353 Labor Open 8 $830.00 May 24, 1:35 PM
WL-03237354 Labor Open 1 $40.00 May 24, 1:35 PM
WL-03237355 Travel Open 68 $48.96 May 24, 1:38 PM
WL-03237356 Travel Open 68 $48.96 May 24, 1:38 PM
WL-03237357 Travel Open 68 $48.96 May 24, 1:38 PM
WL-03237358 Travel Open 72 $51.84 May 24, 1:38 PM

Details