Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335257 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Andalusia Regional Hospital — 849 South Three Notch Street, Andalusia AL, 36420

Jan 9, 2026 → Feb 19, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (13 biz days late)

Active: 28 biz days

🕐 Clock stopped: Completed (Feb 20, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

28d

▶ Clock Running

Status: Assigned

Jan 9 → Feb 20, 2026

28 business days (counted)

Running total: 28 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 20, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Feb 20	Assigned	▶ Running	28	28

Coordinators 28.1d

Billing 2.4d

✗ SLA Missed

Coordinators
28.1 days
Over SLA

Billing
2.4 days
Over SLA

Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)

📅

28.0 days Total Age

⏱️

27.9d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

29.7d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 216 days old

🚨

Primary Delay 27.9 days stuck in "Assigned"

⏱️

Total Delay 29.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

27.9d / 0.5d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.12 ohms	014-043mA
PM Performed, unit returned to service                    

🔍 Technician Findings

                        0.12 ohms	014-043mA                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335257

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 12:26 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2h 5m

🚨 28.0 business days

⏱️

▶

2 3x Labor Added Feb 19, 7:22 PM

3x Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 41d 6h, 0m

⏳ 2.6 business days

📄

Status: Ready to Bill by Jennifer Johnson Feb 23, 10:19 AM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 14h

⏳ 2.0 business days

📨

▶

3 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Invoice Created → Status: Invoiced

🧾

Invoice Created

Invoice Number: SM-254811

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

Bottlenecks

Assigned

Duration: 27.9 business days (threshold: 4.0 business hours)

Exceeded by 27.4 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254811

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03112929	Labor	Open	3	$0.00	Feb 19, 7:22 PM
WL-03112930	Labor	Open	1	$0.00	Feb 19, 7:22 PM
WL-03112931	Travel	Open	186	$0.00	Feb 19, 7:22 PM