Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335419 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 31)
✗ SLA Missed
Coordinators 17.0d
Billing 1.4d
✗ SLA Missed
Coordinators
17.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
16.0 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
XC 1/23 Searched for asset cnl XC 1/30 Located asset and completed inspection
🔍 Technician Findings
pm due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335419
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 10.0 business days
⏱️
2x Labor Added Jan 25, 1:10 AM
Type: Labor, Travel
Status: Open
Qty: 1.0166666666667, 34
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Jan 30, 8:40 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 18d 11h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 4:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
▶
3 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252970
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252970

Work Details (3)

Name Type Status Qty Amount Date
WL-03078187 Labor Open 1.0166666666667 $0.00 Jan 25, 1:10 AM
WL-03078188 Travel Open 34 $0.00 Jan 25, 1:10 AM
WL-03086141 Labor Open 1 $0.00 Jan 30, 8:40 PM

Details