Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335428 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 20, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (9d early)
Coordinators 9.0d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Coordinators
9.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)
📅
8.0 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/19 XC Searched for asset 1/20 XC Located asset and completed inspection
🔍 Technician Findings
1/19 XC Could not locate bed 1/20 XC Located bed, inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335428
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
⚠️ 7.0 business days
⏱️
2x Labor Added Jan 20, 2:55 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 20, 3:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 1:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 31m
📨
Status: Invoice Pending by Hannah Shaw Jan 21, 2:57 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 22m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 25, 1:17 AM
Invoice Number: SM-251833

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251833

Work Details (2)

Name Type Status Qty Amount Date
WL-03071969 Labor Open 1 $0.00 Jan 20, 2:55 PM
WL-03071970 Labor Open 1 $0.00 Jan 20, 2:55 PM

Details