Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335437 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 16, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 16)
✓ SLA Met (13d early)
Coordinators 6.0d
Field Work 1.7d
Billing 0.3d
✓ SLA Met
Coordinators
6.0 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
0.3 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
6.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Preventative Maintenance
🔍 Technician Findings
Preventative Maintenance was due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335437
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
⏳ 4.0 business days
🔧
Status: Tech On Site by Xiraiyah Coston Jan 15, 1:45 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3d 4h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 16, 5:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 11:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
▶
2 Status: Invoice Pending Jan 20, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Jan 21, 9:00 AM
Invoice Number: SM-251728

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251728

Work Details (1)

Name Type Status Qty Amount Date
WL-03068613 Labor Open 1 $0.00 Jan 16, 5:11 PM

Details