Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335440 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 9, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 9)
✗ SLA Missed (10d late)
Coordinators 23.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
23.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 9, 2026 (8 days late)
📅
22.0 days Total Age
⏱️
21.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 30, 2026
Visit 2 Feb 9, 2026

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 21.0 days stuck in "Assigned"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
01-30-26- Located bed but in use by PT. RM 354 2/9/26 - XC - Completed inspection
🔍 Technician Findings
01-30-26- Located bed but in use by PT. RM 354 2/9/26 - XC - Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335440
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 12, 9:10 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Xiraiyah Coston
🚨 15.0 business days
⏱️
Labor Added Jan 30, 12:45 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 7.0 business days
⏱️
▶
2 3x Labor Added Feb 9, 1:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 28d 4h
🏁
Status: Closed by Xiraiyah Coston Feb 9, 1:21 PM
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 8m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 9:00 AM
Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253966

Work Details (4)

Name Type Status Qty Amount Date
WL-03085104 Labor Open 0.25 $0.00 Jan 30, 12:45 PM
WL-03097704 Labor Open 0.81666666666667 $0.00 Feb 9, 1:15 PM
WL-03097705 Labor Open 0.68333333333333 $0.00 Feb 9, 1:15 PM
WL-03097706 Travel Open 35 $0.00 Feb 9, 1:15 PM

Details