Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335442 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 20, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (9d early)
Coordinators 9.0d
Billing 0.5d
✓ SLA Met
Coordinators
9.0 days
Over SLA
Billing
0.5 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)
📅
8.0 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/20 XC Completed inspection
🔍 Technician Findings
1/20 XC Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335442
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 12, 9:10 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Xiraiyah Coston
⚠️ 7.0 business days
⏱️
▶
2 3x Labor Added Jan 20, 6:45 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 9h, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 1:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 25, 1:17 AM
Invoice Number: SM-251933

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251933

Work Details (3)

Name Type Status Qty Amount Date
WL-03072457 Labor Open 1 $0.00 Jan 20, 6:45 PM
WL-03072458 Labor Open 0.75 $0.00 Jan 20, 6:45 PM
WL-03072459 Travel Open 34 $0.00 Jan 20, 6:45 PM

Details