Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335451 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 22, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Jan 22)

✓ SLA Met (7d early)

Coordinators 11.0d

Billing 0.4d

✓ SLA Met

Coordinators
11.0 days
Over SLA

Billing
0.4 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 22, 2026 (9 days early)

📅

10.0 days Total Age

⏱️

9.0d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

10.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 9.0 days stuck in "Assigned"

⏱️

Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

9.0d / 0.5d SLA

Closed

2.3d / 1.0d SLA

Ready to Bill

0.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        XC 1/22 Completed inspection                    

🔍 Technician Findings

                        XC 1/22 Inspection due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335451

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:10 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

⚠️ 9.0 business days

⏱️

▶

2 Labor Added Jan 22, 4:43 PM

Labor Added → Status: Completed

✔️

Status: Completed by Xiraiyah Coston

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 10d 7h, 0m

⏳ 2.9 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 26, 1:25 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 20h

📨

▶

2 Status: Invoice Pending Jan 26, 4:56 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created Jan 27, 9:00 AM

Invoice Number: SM-252274

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 9.0 business days (threshold: 4.0 business hours)

Exceeded by 8.5 business days

Closed

Duration: 2.3 business days (threshold: 1.0 business days)

Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252274

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03075597	Labor	Open	1	$0.00	Jan 22, 4:43 PM