Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335453 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 2, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 3)
✗ SLA Missed (3d late)
Coordinators 18.3d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Coordinators
18.3 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 3, 2026 (2 days late)
📅
17.3 days Total Age
⏱️
16.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
17.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 16.3 days stuck in "Assigned"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
16.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-2-26 - XC - Completed inspection
🔍 Technician Findings
2-2-26 - XC - Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335453
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 16.0 business days
⏱️
▶
2 Labor Added Feb 2, 9:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 21d 11h
🏁
Status: Closed by Xiraiyah Coston Feb 2, 9:13 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 8, 6:48 PM
Invoice Number: SM-252970

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252970

Work Details (1)

Name Type Status Qty Amount Date
WL-03088858 Labor Open 1 $0.00 Feb 2, 9:06 PM

Details