Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335454 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met (1d early)
Coordinators 15.1d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Coordinators
15.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
14.1 days Total Age
⏱️
13.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
14.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 13.1 days stuck in "Assigned"
⏱️
Total Delay 14.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
13.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/28 XC Inspection completed
🔍 Technician Findings
1/28 XC Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335454
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 13.0 business days
⏱️
▶
3 3x Labor Added Jan 28, 7:45 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 16d 10h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 12:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 18m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252688

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 13.1 business days (threshold: 4.0 business hours)
Exceeded by 12.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252688

Work Details (3)

Name Type Status Qty Amount Date
WL-03082479 Labor Open 0.5 $0.00 Jan 28, 7:45 PM
WL-03082480 Labor Open 1.6666666666667 $0.00 Jan 28, 7:45 PM
WL-03082481 Travel Open 34 $0.00 Jan 28, 7:45 PM

Details