Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335455 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 18, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 19)

✗ SLA Missed (19d late)

Coordinators 30.6d

Billing 2.4d

✗ SLA Missed

Coordinators
30.6 days
Over SLA

Billing
2.4 days
Over SLA

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 19, 2026 (18 days late)

📅

29.6 days Total Age

⏱️

28.6d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

32.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Feb 10, 2026

Visit 2 Feb 18, 2026

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 28.6 days stuck in "Assigned"

⏱️

Total Delay 32.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

28.6d / 0.5d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        2/10/26 XC Searched for asset CNL

2/18/26 XC Completed pm                    

🔍 Technician Findings

                        2/18/26 XC Inspection due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335455

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:10 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

🚨 25.0 business days

⏱️

3x Labor Added Feb 15, 9:53 PM

Type: Labor, Travel

Status: Open

Qty: 0.75, 0.5, 32

⏳ 3.0 business days

⏱️

▶

2 Labor Added Feb 18, 11:43 PM

Labor Added → Status: Completed

✔️

Status: Completed by Xiraiyah Coston

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 37d 14h, 0m

⏳ 3.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 23, 10:38 AM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 10h

⏳ 2.0 business days

📨

▶

2 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 34.2 business days

🧾

Invoice Created Apr 13, 8:10 AM

Invoice Number: SM-254811

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 28.6 business days (threshold: 4.0 business hours)

Exceeded by 28.1 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254811

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03106658	Labor	Open	0.75	$0.00	Feb 15, 9:53 PM
WL-03106659	Labor	Open	0.5	$0.00	Feb 15, 9:53 PM
WL-03106660	Travel	Open	32	$0.00	Feb 15, 9:53 PM
WL-03111528	Labor	Open	1	$0.00	Feb 18, 11:43 PM