Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335456 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 20, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (9d early)
Coordinators 9.0d
Billing 0.6d
✓ SLA Met
Coordinators
9.0 days
Over SLA
Billing
0.6 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)
📅
8.0 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Closed
2.8d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.21.26 hshaw - missing PM checklist

🔧 Work Performed
1/20 XC Performed maintenance
🔍 Technician Findings
1/20 XC Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335456
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 20, 3:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 6h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Jan 21, 4:08 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 0h
🏁
Status: Closed by Matthew Bateman Jan 21, 4:25 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 16m
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 1:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 43m
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 25, 1:17 AM
Invoice Number: SM-251933

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251933

Work Details (1)

Name Type Status Qty Amount Date
WL-03072038 Labor Open 1 $0.00 Jan 20, 3:28 PM

Details