Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335457 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 29, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met
Coordinators 16.0d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Coordinators
16.0 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
15.0 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights. all functions were within spec and working fine. I placed bed back into service and is ready for use
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335457
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 12, 9:10 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Xiraiyah Coston
🚨 14.0 business days
⏱️
▶
3 2x Labor Added Jan 29, 5:23 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 17d 8h
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 11:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
▶
2 Status: Invoice Pending Feb 2, 3:36 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252825

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252825

Work Details (2)

Name Type Status Qty Amount Date
WL-03083835 Labor Open 0.75 $0.00 Jan 29, 5:23 PM
WL-03083836 Labor Open 1 $0.00 Jan 29, 5:23 PM

Details