Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335461 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 28)
✓ SLA Met (1d early)
Coordinators 15.0d
Billing 0.2d
✓ SLA Met
Coordinators
15.0 days
Over SLA
Billing
0.2 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)
📅
14.0 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 14, 2026
Visit 2 Jan 18, 2026
Visit 3 Jan 28, 2026

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.14.26 CNL 1.28.26 PM service checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights. all functions were within spec and working fine. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335461
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 12, 9:10 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Xiraiyah Coston
⚠️ 5.0 business days
⏱️
3x Labor Added Jan 18, 10:16 PM
Type: Labor
Status: Open
Qty: 1, 4, 0.48333333333333
⚠️ 8.0 business days
⏱️
3x Labor Added Jan 28, 5:09 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.25
✔️
Status: Completed by MICHAEL SWINGLE Jan 28, 5:15 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 16d 8h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 12:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 13m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252688

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252688

Work Details (6)

Name Type Status Qty Amount Date
WL-03069752 Labor Open 1 $0.00 Jan 18, 10:16 PM
WL-03069753 Labor Open 4 $0.00 Jan 18, 10:16 PM
WL-03069754 Labor Open 0.48333333333333 $0.00 Jan 18, 10:16 PM
WL-03082233 Labor Open 0.75 $0.00 Jan 28, 5:09 PM
WL-03082234 Labor Open 0.25 $0.00 Jan 28, 5:09 PM
WL-03082235 Travel Open 5 $0.00 Jan 28, 5:09 PM

Details