Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335471 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 9, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 9)
✗ SLA Missed (10d late)
Coordinators 23.0d
Billing 0.1d
✗ SLA Missed
Coordinators
23.0 days
Over SLA
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 9, 2026 (8 days late)
📅
22.0 days Total Age
⏱️
21.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 21.0 days stuck in "Assigned"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer. all functions were within spec and working fine. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335471
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 21.0 business days
⏱️
▶
2 Labor Added Feb 9, 1:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 28d 4h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 7m, 0m
⏳ 4.0 business days
🧾
Invoice Created Feb 18, 1:40 PM
Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253966

Work Details (1)

Name Type Status Qty Amount Date
WL-03097726 Labor Open 1 $0.00 Feb 9, 1:23 PM

Details