Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335476 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 28, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Jan 29)

✓ SLA Met (1d early)

Coordinators 15.0d

Field Work 0.0d

Billing 0.2d

✓ SLA Met

Coordinators
15.0 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)

📅

14.0 days Total Age

⏱️

13.0d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

14.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Jan 23, 2026

Visit 2 Jan 28, 2026

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 13.0 days stuck in "Assigned"

⏱️

Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

13.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        1/23 XC Searched for asset CNL
1/28 XC Located asset, completed inspection                    

🔍 Technician Findings

                        PM due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Birthing                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335476

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:10 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

🚨 10.0 business days

⏱️

Labor Added Jan 25, 12:42 AM

Type: Labor

Status: Open

Qty: 0.5

⏳ 3.0 business days

⏱️

▶

2 Labor Added Jan 28, 7:10 PM

Labor Added → Status: Completed

✔️

Status: Completed by Xiraiyah Coston

From: Assigned

To: Completed

Duration in Previous: 16d 10h

🏁

Status: Closed by Xiraiyah Coston Jan 28, 7:20 PM

From: Completed

To: Closed

Duration in Previous: 9m

⏳ 2.6 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 30, 12:30 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 17h

📨

Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 1h 19m, 0m

⏳ 2.0 business days

🧾

Invoice Created Feb 2, 9:00 AM

Invoice Number: SM-252688

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 13.0 business days (threshold: 4.0 business hours)

Exceeded by 12.5 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252688

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03078177	Labor	Open	0.5	$0.00	Jan 25, 12:42 AM
WL-03082438	Labor	Open	1	$0.00	Jan 28, 7:10 PM