Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335478 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 29, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 30)
✓ SLA Met
Coordinators 16.0d
Billing 0.5d
✓ SLA Met
Coordinators
16.0 days
Over SLA
Billing
0.5 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
15.0 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Jan 29, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/23 XC CNL Asset 1/29 XC Completed inspection
🔍 Technician Findings
pm due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Birthing

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335478
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 10.0 business days
⏱️
Labor Added Jan 25, 12:50 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 29, 7:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17d 9h, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 11:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
▶
2 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252825

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252825

Work Details (2)

Name Type Status Qty Amount Date
WL-03078181 Labor Open 0.5 $0.00 Jan 25, 12:50 AM
WL-03084050 Labor Open 0.58333333333333 $0.00 Jan 29, 7:08 PM

Details