Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335490 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 27, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Invoiced (Jan 27)

✓ SLA Met (2d early)

Coordinators 14.0d

Incomplete 0.0d (excluded)

Billing 0.2d

✓ SLA Met

Coordinators
14.0 days
Over SLA

Incomplete (excluded from total)
0.0 days

Billing
0.2 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)

📅

13.0 days Total Age

⏱️

12.0d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

12.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 12.0 days stuck in "Assigned"

⏱️

Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

12.0d / 0.5d SLA

Closed

1.5d / 1.0d SLA

Incomplete

0.0d

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        checked all functions of the stretcher, and found no issues.                    

🔍 Technician Findings

                        Located bed in empty room to do a PM.                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335490

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:10 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

🚨 12.0 business days

✔️

Status: Completed by MICHAEL SWINGLE Jan 27, 2:57 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 15d 5h, 0m

⚠️

▶

2 Status: Incomplete Jan 27, 6:42 PM

Status: Incomplete → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.25

🏁

Status: Closed by Matthew Bateman Jan 27, 6:47 PM

From: Incomplete

To: Closed

Duration in Previous: 5m

📄

Status: Ready to Bill by Hannah Shaw Jan 28, 3:38 PM

From: Closed

To: Ready to Bill

Duration in Previous: 20h 50m

📨

Status: Invoice Pending by Hannah Shaw Jan 28, 4:49 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 1h 11m

💰

Status: Invoiced by Hannah Shaw Jan 28, 4:55 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 5m

⏳ 2.9 business days

🧾

Invoice Created Jan 30, 11:08 PM

Invoice Number: SM-252459

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 12.0 business days (threshold: 4.0 business hours)

Exceeded by 11.5 business days

Closed

Duration: 1.0 business days (threshold: 1.0 business days)

Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252459

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03080691	Labor	Open	0.25	$0.00	Jan 27, 6:47 PM