Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335496 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 22, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 23)
✓ SLA Met (7d early)
Coordinators 11.5d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Coordinators
11.5 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 23, 2026 (8 days early)
📅
10.5 days Total Age
⏱️
9.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 9.5 days stuck in "Assigned"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
9.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
XC 1/22 Completed inspection
🔍 Technician Findings
XC 1/22 Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335496
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
⚠️ 9.0 business days
⏱️
▶
3 3x Labor Added Jan 22, 10:34 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 10d 13h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 1:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
📨
▶
2 Status: Invoice Pending Jan 26, 4:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 27, 9:00 AM
Invoice Number: SM-252274

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 9.5 business days (threshold: 4.0 business hours)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252274

Work Details (3)

Name Type Status Qty Amount Date
WL-03076184 Labor Open 1 $0.00 Jan 22, 10:34 PM
WL-03076185 Labor Open 1.05 $0.00 Jan 22, 10:34 PM
WL-03076186 Travel Open 34 $0.00 Jan 22, 10:34 PM

Details