Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335506 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 4, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 4)

✗ SLA Missed (5d late)

Coordinators 20.0d

Field Work 0.0d

Billing 0.0d

✗ SLA Missed

Coordinators
20.0 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 4, 2026 (3 days late)

📅

19.0 days Total Age

⏱️

18.0d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

18.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 18.0 days stuck in "Assigned"

⏱️

Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

18.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        2/4/26 - XC - Completed inspection                    

🔍 Technician Findings

                        2/4/26 - XC - Inspection due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Zoom Prime Series Stretcher                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335506

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:10 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

🚨 18.0 business days

⏱️

▶

3 Labor Added Feb 4, 6:52 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Xiraiyah Coston

From: Assigned

To: Completed

Duration in Previous: 23d 9h

🏁

Status: Closed by Xiraiyah Coston

From: Completed

To: Closed

Duration in Previous: 1m

📄

▶

2 Status: Ready to Bill Feb 5, 1:55 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 3m

⏳ 2.0 business days

🧾

Invoice Created Feb 8, 6:48 PM

Invoice Number: SM-253069

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 18.0 business days (threshold: 4.0 business hours)

Exceeded by 17.5 business days

Closed

Duration: 1.0 business days (threshold: 1.0 business days)

Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-253069

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03092013	Labor	Open	1	$0.00	Feb 4, 6:52 PM