Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335512 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 27, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 27)
✓ SLA Met (2d early)
Coordinators 14.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
14.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)
📅
13.0 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335512
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 12.0 business days
⏱️
▶
2 3x Labor Added Jan 27, 2:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 15d 5h
🏁
Status: Closed by MICHAEL SWINGLE Jan 27, 2:27 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 28, 4:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
Status: Invoice Pending by Hannah Shaw Jan 28, 4:49 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15m
💰
Status: Invoiced by Hannah Shaw Jan 28, 4:55 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.9 business days
🧾
Invoice Created Jan 30, 11:08 PM
Invoice Number: SM-252459

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252459

Work Details (3)

Name Type Status Qty Amount Date
WL-03080049 Labor Open 0.25 $0.00 Jan 27, 2:16 PM
WL-03080050 Labor Open 0.5 $0.00 Jan 27, 2:16 PM
WL-03080051 Travel Open 5 $0.00 Jan 27, 2:16 PM

Details