Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335521 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 27, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 27)
✓ SLA Met (2d early)
Coordinators 14.0d
Billing 0.0d
✓ SLA Met
Coordinators
14.0 days
Over SLA
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)
📅
13.0 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Jan 27, 2026

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/14 XC CNL PM 1/27 XC Completed inspection
🔍 Technician Findings
1/14 XC PM needed 1/27 XC Inspection due
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335521
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
⚠️ 5.0 business days
⏱️
Labor Added Jan 18, 7:01 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 27, 3:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 15d 5h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 28, 4:48 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw Jan 28, 4:55 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.9 business days
🧾
Invoice Created Jan 30, 8:52 PM
Invoice Number: SM-252459

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252459

Work Details (2)

Name Type Status Qty Amount Date
WL-03069676 Labor Open 0.5 $0.00 Jan 18, 7:01 PM
WL-03080170 Labor Open 0.41666666666667 $0.00 Jan 27, 3:07 PM

Details