Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335525 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Jan 28, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Jan 28)

✓ SLA Met (1d early)

Coordinators 15.0d

Field Work 0.0d

Billing 0.1d

✓ SLA Met

Coordinators
15.0 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)

📅

14.0 days Total Age

⏱️

13.0d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

14.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Jan 14, 2026

Visit 2 Jan 23, 2026

Visit 3 Jan 28, 2026

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 13.0 days stuck in "Assigned"

⏱️

Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

13.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.6d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        1/14 XC CNL PM
1/23 XC Could not locate pm
1/28 XC Located bed and completed inspection                    

🔍 Technician Findings

                        PM needed
PM due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Birthing Bed                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335525

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:10 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

⚠️ 5.0 business days

⏱️

Labor Added Jan 18, 6:55 PM

Type: Labor

Status: Open

Qty: 0.5

⚠️ 5.0 business days

⏱️

Labor Added Jan 25, 12:38 AM

Type: Labor

Status: Open

Qty: 0.75

⏳ 3.0 business days

⏱️

▶

3 Labor Added Jan 28, 2:30 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Xiraiyah Coston

From: Assigned

To: Completed

Duration in Previous: 16d 5h

🏁

Status: Closed by Xiraiyah Coston

From: Completed

To: Closed

Duration in Previous: 2m

📄

Status: Ready to Bill by Hannah Shaw Jan 29, 1:11 PM

From: Closed

To: Ready to Bill

Duration in Previous: 22h 38m

📨

▶

2 Status: Invoice Pending Jan 29, 1:57 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Jan 30, 8:52 PM

Invoice Number: SM-252539

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 13.0 business days (threshold: 4.0 business hours)

Exceeded by 12.5 business days

Closed

Duration: 1.6 business days (threshold: 1.0 business days)

Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252539

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03069672	Labor	Open	0.5	$0.00	Jan 18, 6:55 PM
WL-03078176	Labor	Open	0.75	$0.00	Jan 25, 12:38 AM
WL-03081831	Labor	Open	0.75	$0.00	Jan 28, 2:30 PM