Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335577 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 9, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Jan 12 → Feb 23, 2026
28 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 12 Created ▶ Running 1 1
Jan 12 → Feb 23 Assigned ▶ Running 28 29
Coordinators 31.0d
Field Work 0.0d
Billing 1.6d
✗ SLA Missed
Coordinators
31.0 days
Over SLA
Field Work
0.0 days
Billing
1.6 days
Over SLA
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 23, 2026 (36 days early)
📅
30.0 days Total Age
⏱️
29.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
30.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 29.0 days stuck in "Assigned"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
XC 2/23/26 Completed inspection
🔍 Technician Findings
XC 2/23/26 Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335577
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 29.0 business days
⏱️
▶
2 3x Labor Added Feb 23, 3:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 42d 6h
🏁
Status: Closed by Xiraiyah Coston Feb 23, 4:04 PM
From: Completed
To: Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 5:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 4m
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 18.3 business days
🧾
Invoice Created Mar 20, 1:10 PM
Invoice Number: SM-254811

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254811

Work Details (3)

Name Type Status Qty Amount Date
WL-03116460 Labor Open 0.36666666666667 $0.00 Feb 23, 3:53 PM
WL-03116461 Labor Open 0.83333333333333 $0.00 Feb 23, 3:53 PM
WL-03116462 Travel Open 13 $0.00 Feb 23, 3:53 PM

Details