Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335767 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours Rappahannock General Hospital — 101 Harris Drive, Kilmarnock VA, 22482

Jan 9, 2026 → Feb 2, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (3d late)
Coordinators 17.7d
Billing 0.2d
✗ SLA Missed
Coordinators
17.7 days
Over SLA
Billing
0.2 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 2, 2026 (1 days late)
📅
17.0 days Total Age
⏱️
13.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 13.7 days stuck in "Assigned"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
13.7d / 0.5d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Completed to MFG Specs. Delay was at request of GE
🔍 Technician Findings
PM Completed to MFG Specs. Delay was at request of GE
⚠️ Problem Description
Preventive Maintenance
📄 Description
0748

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335767
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 4.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:51 PM
Technician: Jon Sanchez
🚨 11.0 business days
⏱️
▶
2 Labor Added Feb 2, 5:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19d 3h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 10:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 4:49 PM
Invoice Number: SM-252970

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 13.7 business days (threshold: 4.0 business hours)
Exceeded by 13.2 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252970

Work Details (1)

Name Type Status Qty Amount Date
WL-03088475 Labor Open 1 $0.00 Feb 2, 5:19 PM

Details