Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335770 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours Rappahannock General Hospital — 101 Harris Drive, Kilmarnock VA, 22482

Jan 9, 2026 → Feb 2, 2026

🔴 Behind
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (3d late)
Coordinators 17.7d
Field Work 0.0d
✗ SLA Missed
Coordinators
17.7 days
Over SLA
Field Work
0.0 days
Created: Jan 9, 2026 Due: Jan 31, 2026 (104 days overdue)
📅
17.0 days Total Age
⏱️
13.7d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Billing Review • 125 days old
🚨
Primary Delay 13.7 days stuck in "Assigned"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
13.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.9.26 hshaw - unit is Active status per GE portal but Vendor not accepted yet.


2.4.26 hshaw - couldn't locate this SN# in GE portal.

🔧 Work Performed
Stretcher not found. Delay was at request of GE
🔍 Technician Findings
Stretcher not found. Delay was at request of GE
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335770
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 4.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:51 PM
Technician: Jon Sanchez
🚨 11.0 business days
⏱️
▶
4 2x Labor Added Feb 2, 5:36 PM
2x Labor Added → Status: Completed → Travel Added → Status: Closed
✔️
Status: Completed by Jon Sanchez
From: Assigned
To: Completed
Duration in Previous: 19d 4h
🚗
Travel Added
Type: Travel
Status: Open
Qty: 77
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
💵
Status: Billing Review by Hannah Shaw Feb 4, 10:38 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 16h

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 13.7 business days (threshold: 4.0 business hours)
Exceeded by 13.2 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03088510 Labor Open 1.5 $0.00 Feb 2, 5:36 PM
WL-03088511 Labor Open 1.5 $0.00 Feb 2, 5:36 PM
WL-03088521 Travel Open 77 $0.00 Feb 2, 5:37 PM

Details