Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335802 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS RICHMOND COMMUNITY HOSPITAL — 1500 N 28th Street, Richmond VA, 23223

Jan 9, 2026 → Feb 12, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 13)

✗ SLA Missed (13d late)

Coordinators 26.1d

Billing 0.8d

✗ SLA Missed

Coordinators
26.1 days
Over SLA

Billing
0.8 days

Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 13, 2026 (46 days early)

📅

25.4 days Total Age

⏱️

22.1d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

31.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 22.1 days stuck in "Assigned"

⏱️

Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

22.1d / 0.5d SLA

Closed

8.0d / 1.0d SLA

Ready to Bill

0.8d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.14 ohms	045-044mA                    

🔍 Technician Findings

                        0.14 ohms	045-044mA                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335802

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Status: Assigned Jan 14, 1:40 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Yves Dessin

🚨 22.0 business days

⏱️

▶

2 Labor Added Feb 12, 10:04 PM

Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 29d 8h, 0m

⚠️ 8.2 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 24, 3:46 PM

From: Closed

To: Ready to Bill

Duration in Previous: 11d 17h

📨

▶

2 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 25, 9:00 AM

Invoice Number: SM-254811

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 22.1 business days (threshold: 4.0 business hours)

Exceeded by 21.6 business days

Closed

Duration: 8.0 business days (threshold: 1.0 business days)

Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254811

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03104152	Labor	Open	1	$0.00	Feb 12, 10:04 PM