Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335821 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 10, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 11)
✗ SLA Missed (11d late)
Coordinators 23.7d
Billing 2.4d
✗ SLA Missed
Coordinators
23.7 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 11, 2026 (10 days late)
📅
23.0 days Total Age
⏱️
19.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 19.7 days stuck in "Assigned"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
19.7d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Electrical Stretcher .15 OHMS 105-133mA; Function checked and returned to service.
🔍 Technician Findings
PM Electrical Stretcher .15 OHMS 105-133mA; Function checked and returned to service.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335821
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Jan 14, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 11.0 business days
👷
Technician Assigned by Melissa Owens Jan 28, 12:31 PM
Technician: Fernando Lemos
🚨 10.0 business days
⏱️
▶
2 6x Labor Added Feb 10, 7:19 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 27d 5h, 0m
⏳ 4.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 9:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h
⏳ 2.0 business days
💵
▶
4 Status: Billing Review Feb 17, 9:56 PM
Status: Billing Review → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 0m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254237

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 19.7 business days (threshold: 4.0 business hours)
Exceeded by 19.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254237

Work Details (6)

Name Type Status Qty Amount Date
WL-03100063 Labor Open 14.5 $0.00 Feb 10, 7:19 PM
WL-03100064 Labor Open 0.5 $0.00 Feb 10, 7:19 PM
WL-03100065 Labor Open 0.75 $0.00 Feb 10, 7:19 PM
WL-03100066 Expenses Open 1 $0.00 Feb 10, 7:19 PM
WL-03100067 Expenses Open 1 $0.00 Feb 10, 7:19 PM
WL-03100068 Travel Open 46 $0.00 Feb 10, 7:19 PM

Details