Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335822 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 10, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 11)

✗ SLA Missed (11d late)

Coordinators 23.7d

Billing 2.4d

✗ SLA Missed

Coordinators
23.7 days
Over SLA

Billing
2.4 days
Over SLA

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 11, 2026 (10 days late)

📅

23.1 days Total Age

⏱️

19.7d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

26.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 19.7 days stuck in "Assigned"

⏱️

Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

19.7d / 0.5d SLA

Closed

4.0d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM Electrical Stretcher .12 OHMS 104-131mA; Function checked and returned to service.                    

🔍 Technician Findings

                        PM Electrical Stretcher .12 OHMS 104-131mA; Function checked and returned to service.                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335822

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

🚨 11.0 business days

👷

Technician Assigned by Melissa Owens Jan 28, 12:31 PM

Technician: Fernando Lemos

🚨 10.0 business days

⏱️

▶

2 Labor Added Feb 10, 7:37 PM

Labor Added → Status: Completed

✔️

Status: Completed by Fernando Lemos

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 27d 5h, 0m

⏳ 4.5 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 16, 9:11 AM

From: Closed

To: Ready to Bill

Duration in Previous: 5d 13h

⏳ 2.0 business days

📨

▶

3 Status: Invoice Pending Feb 17, 9:57 PM

Status: Invoice Pending → Status: Invoiced → Invoice Created

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created

Invoice Number: SM-254237

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 19.7 business days (threshold: 4.0 business hours)

Exceeded by 19.2 business days

Closed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Fernando Lemos

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254237

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03100095	Labor	Open	0.75	$0.00	Feb 10, 7:37 PM