Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335830 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 11)
✗ SLA Missed (12d late)
Coordinators 24.7d
Billing 0.7d
✗ SLA Missed
Coordinators
24.7 days
Over SLA
Billing
0.7 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 11, 2026 (10 days late)
📅
24.0 days Total Age
⏱️
20.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 20.7 days stuck in "Assigned"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
20.7d / 0.5d SLA
Closed
9.1d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Electrical Stretcher .14 OHMS 103-132mA; Function checked and returned to service.
🔍 Technician Findings
PM Electrical Stretcher .14 OHMS 103-132mA; Function checked and returned to service.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335830
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 11.0 business days
👷
Technician Assigned by Melissa Owens Jan 28, 12:31 PM
Technician: Fernando Lemos
🚨 11.0 business days
⏱️
▶
2 Labor Added Feb 11, 6:10 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 28d 4h, 0m
⚠️ 9.7 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 21h
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254812

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.7 business days (threshold: 4.0 business hours)
Exceeded by 20.2 business days
Closed
Duration: 9.1 business days (threshold: 1.0 business days)
Exceeded by 8.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254812

Work Details (1)

Name Type Status Qty Amount Date
WL-03101778 Labor Open 0.75 $0.00 Feb 11, 6:10 PM

Details