Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335833 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 12, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 12)
✗ SLA Missed (13d late)
Coordinators 25.7d
Billing 1.4d
✗ SLA Missed
Coordinators
25.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)
📅
25.0 days Total Age
⏱️
21.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 21.7 days stuck in "Assigned"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
21.7d / 0.5d SLA
Closed
8.2d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Electrical Stretcher .16 OHMS 109-137mA; Function checked and returned to service.
🔍 Technician Findings
PM Electrical Stretcher .16 OHMS 109-137mA; Function checked and returned to service.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335833
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 11.0 business days
👷
Technician Assigned by Melissa Owens Jan 28, 12:31 PM
Technician: Fernando Lemos
🚨 12.0 business days
⏱️
▶
2 3x Labor Added Feb 12, 5:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 29d 3h, 0m
⚠️ 8.9 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 4:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 22h
💵
▶
4 Status: Billing Review Feb 25, 11:04 AM
Status: Billing Review → Status: Ready to Bill → Status: Invoiced → Invoice Created
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2m, 0m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254867

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.7 business days (threshold: 4.0 business hours)
Exceeded by 21.2 business days
Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254867

Work Details (3)

Name Type Status Qty Amount Date
WL-03103457 Labor Open 0.5 $0.00 Feb 12, 5:06 PM
WL-03103458 Labor Open 0.75 $0.00 Feb 12, 5:06 PM
WL-03103459 Expenses Open 1 $0.00 Feb 12, 5:06 PM

Details