Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335843 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 18, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 18)
✗ SLA Missed (19d late)
Coordinators 29.7d
Billing 0.7d
✗ SLA Missed
Coordinators
29.7 days
Over SLA
Billing
0.7 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 18, 2026 (17 days late)
📅
29.0 days Total Age
⏱️
25.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 10, 2026
Visit 2 Feb 12, 2026
Visit 3 Feb 18, 2026

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 25.7 days stuck in "Assigned"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
25.7d / 0.5d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CNL on 2/10/26 CNL on 2/12/26 PM Bed .03 OHMS 14-28mA; Function checked and returned to service.
🔍 Technician Findings
CNL on 2/10/26 CNL on 2/12/26 PM Bed .03 OHMS 14-28mA; Function checked and returned to service.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335843
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Jan 14, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 11.0 business days
👷
Technician Assigned by Melissa Owens Jan 28, 12:31 PM
Technician: Fernando Lemos
🚨 10.0 business days
⏱️
Labor Added Feb 10, 8:05 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.5 business days
⏱️
Labor Added Feb 12, 10:10 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.2 business days
⏱️
▶
2 Labor Added Feb 18, 6:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 35d 4h, 0m
⏳ 4.7 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 4:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254811

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 25.7 business days (threshold: 4.0 business hours)
Exceeded by 25.2 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254811

Work Details (3)

Name Type Status Qty Amount Date
WL-03100169 Labor Open 0.5 $0.00 Feb 10, 8:05 PM
WL-03104163 Labor Open 0.5 $0.00 Feb 12, 10:10 PM
WL-03110975 Labor Open 1 $0.00 Feb 18, 6:05 PM

Details