Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335848 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 1, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 1)

✗ SLA Missed (2d late)

Coordinators 16.7d

Billing 2.4d

✗ SLA Missed

Coordinators
16.7 days
Over SLA

Billing
2.4 days
Over SLA

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 1, 2026 (on time)

📅

16.0 days Total Age

⏱️

12.7d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

17.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 12.7 days stuck in "Assigned"

⏱️

Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

12.7d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM UNIT PER MFG INSTRUCTIONS                    

🔍 Technician Findings

                        FOUND UNIT NEEDING PM                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Zoom Prime Series Stretcher                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335848

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Status: Assigned Jan 14, 1:40 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Yves Dessin

🚨 10.0 business days

👷

Technician Assigned by Rhea Berry Jan 27, 8:31 AM

Technician: Carlos Robles

⏳ 4.0 business days

👷

Technician Assigned by Melissa Owens Jan 30, 12:03 PM

Technician: Rozier Cole

⏳ 1.0 business days

🔧

▶

4 Status: Tech On Site Feb 1, 1:27 AM

Status: Tech On Site → Labor Added → Status: Completed → Status: Closed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Rozier Cole

From: Tech On Site

To: Completed

Duration in Previous: 1m

🏁

Status: Closed by Rozier Cole

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 3, 3:53 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 14h

⏳ 3.0 business days

📨

▶

3 Status: Invoice Pending Feb 5, 1:57 PM

Status: Invoice Pending → Invoice Created → Status: Invoiced

🧾

Invoice Created

Invoice Number: SM-253070

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 12.7 business days (threshold: 4.0 business hours)

Exceeded by 12.2 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Rozier Cole

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-253070

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03086932	Labor	Open	1	$0.00	Feb 1, 1:28 AM