Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335859 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 24, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 24)
✗ SLA Missed (25d late)
Coordinators 33.7d
Billing 1.5d
✗ SLA Missed
Coordinators
33.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
33.0 days Total Age
⏱️
29.7d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
34.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 29.7 days stuck in "Assigned"
⏱️
Total Delay 34.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
29.7d / 0.5d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335859
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 10.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
🚨 21.0 business days
⏱️
▶
2 Labor Added Feb 24, 12:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 40d 23h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12h 6m, 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 1, 9:23 PM
Invoice Number: SM-255042

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 29.7 business days (threshold: 4.0 business hours)
Exceeded by 29.2 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03117711 Labor Open 1 $0.00 Feb 24, 12:57 PM

Details