Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335862 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Jan 27, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Jan 28)

✓ SLA Met (2d early)

Coordinators 14.3d

Field Work 0.0d

Billing 0.2d

✓ SLA Met

Coordinators
14.3 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)

📅

13.6 days Total Age

⏱️

10.3d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

13.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 10.3 days stuck in "Assigned"

⏱️

Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

10.3d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        pm'd unit per mfg instructions                    

🔍 Technician Findings

                        found unit needing pm                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Med Surg Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335862

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

🚨 10.0 business days

👷

Technician Assigned by Rhea Berry Jan 27, 8:31 AM

Technician: Carlos Robles

⏱️

▶

3 Labor Added Jan 27, 11:44 PM

Labor Added → Status: Tech On Site → Status: Closed

🔧

Status: Tech On Site by Rozier Cole

From: Assigned, Tech On Site

To: Tech On Site, Completed

Duration in Previous: 13d 10h, 0m

🏁

Status: Closed by Rozier Cole

From: Completed

To: Closed

Duration in Previous: 2m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 29, 12:30 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 12h

📨

▶

2 Status: Invoice Pending Jan 29, 1:57 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 3.0 business days

🧾

Invoice Created Feb 2, 8:42 AM

Invoice Number: SM-252539

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 10.3 business days (threshold: 4.0 business hours)

Exceeded by 9.8 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252539

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03081162	Labor	Open	1	$0.00	Jan 27, 11:44 PM