Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335865 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 1, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 1)

✗ SLA Missed (2d late)

Coordinators 16.7d

Field Work 1.0d

Billing 1.4d

✗ SLA Missed

Coordinators
16.7 days
Over SLA

Field Work
1.0 days

Billing
1.4 days
Over SLA

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 1, 2026 (on time)

📅

16.0 days Total Age

⏱️

12.7d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

16.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

14 lines Work Details

🚩

3 visits On-Site Trips

👤

Self-Scheduled Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators

Visit 1 Jan 27, 2026

Visit 2 Jan 29, 2026

Visit 3 Jan 30, 2026

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 12.7 days stuck in "Assigned"

⏱️

Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

12.7d / 0.5d SLA

Tech On Site

1.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

1.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        1.27 CNL
1.29 CNL
1.30 PMD UNIT PER NMFG INSTRUCTIONS                    

🔍 Technician Findings

                        FOUND UNIT NEEDING PM                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335865

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

⚠️ 8.0 business days

👷

Technician Assigned by Melissa Owens Jan 23, 2:33 PM

Technician: Rozier Cole

💵

3x Expenses Added Jan 23, 3:09 PM

Type: Expenses

Status: Open

Qty: 1

⏳ 3.0 business days

💵

4x Expenses Added Jan 27, 11:42 PM

Type: Expenses, Labor

Status: Open

Qty: 1, 7

⏳ 3.0 business days

🔧

▶

2 Status: Tech On Site Jan 30, 11:12 AM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

🚗

Travel Added Jan 30, 4:26 PM

Type: Travel

Status: Open

Qty: 371

⏳ 0.9 business days

💵

▶

4 3x Expenses Added Feb 1, 12:07 AM

3x Expenses Added → Status: Completed → 2x Labor Added → Status: Closed

✔️

Status: Completed by Rozier Cole

From: Tech On Site

To: Completed

Duration in Previous: 1d 12h

⏱️

2x Labor Added

Type: Labor, Expenses

Status: Open

Qty: 8.5, 1

🏁

Status: Closed by Rozier Cole

From: Completed

To: Closed

Duration in Previous: 3m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 3, 3:35 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 15h

📨

▶

3 Status: Invoice Pending Feb 4, 12:15 PM

Status: Invoice Pending → Invoice Created → Status: Invoiced

🧾

Invoice Created

Invoice Number: SM-252970

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 12.7 business days (threshold: 4.0 business hours)

Exceeded by 12.2 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Rozier Cole

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252970

Work Details (14)

Name	Type	Status	Qty	Amount	Date
WL-03076897	Expenses	Open	1	$0.00	Jan 23, 3:09 PM
WL-03076898	Expenses	Open	1	$0.00	Jan 23, 3:09 PM
WL-03076896	Expenses	Open	1	$0.00	Jan 23, 3:09 PM
WL-03081149	Expenses	Open	1	$0.00	Jan 27, 11:42 PM
WL-03081147	Expenses	Open	1	$0.00	Jan 27, 11:42 PM
WL-03081148	Expenses	Open	1	$0.00	Jan 27, 11:42 PM
WL-03081151	Labor	Open	7	$0.00	Jan 27, 11:43 PM
WL-03084853	Labor	Open	1	$0.00	Jan 30, 11:15 AM
WL-03085550	Travel	Open	371	$0.00	Jan 30, 4:26 PM
WL-03086913	Expenses	Open	1	$0.00	Feb 1, 12:07 AM
WL-03086914	Expenses	Open	1	$0.00	Feb 1, 12:07 AM
WL-03086915	Expenses	Open	1	$0.00	Feb 1, 12:07 AM
WL-03086916	Labor	Open	8.5	$0.00	Feb 1, 12:11 AM
WL-03086917	Expenses	Open	1	$0.00	Feb 1, 12:12 AM