Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335870 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 30)
✗ SLA Missed
Coordinators 16.7d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Coordinators
16.7 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
16.0 days Total Age
⏱️
12.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 12.7 days stuck in "Assigned"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
12.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PMD UNIT PER MFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335870
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Jan 14, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 10.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
⏳ 4.0 business days
👷
Technician Assigned by Melissa Owens Jan 30, 12:17 PM
Technician: Rozier Cole
🔧
▶
3 Status: Tech On Site Jan 30, 4:19 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.25
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Rozier Cole Jan 30, 4:27 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 3:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
▶
3 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252970
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 12.7 business days (threshold: 4.0 business hours)
Exceeded by 12.2 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252970

Work Details (2)

Name Type Status Qty Amount Date
WL-03085533 Labor Open 1 $0.00 Jan 30, 4:21 PM
WL-03085534 Labor Open 0.25 $0.00 Jan 30, 4:21 PM

Details