Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335871 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met (1d early)
Coordinators 15.2d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
15.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)
📅
14.6 days Total Age
⏱️
11.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 11.2 days stuck in "Assigned"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
11.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pmd unit per mfg instructions
🔍 Technician Findings
found unit needing pm
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335871
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 10.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Jan 28, 11:21 PM
3x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Rozier Cole
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 14d 9h, 0m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.1 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 12:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252688

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 11.2 business days (threshold: 4.0 business hours)
Exceeded by 10.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252688

Work Details (3)

Name Type Status Qty Amount Date
WL-03082839 Labor Open 1 $0.00 Jan 28, 11:21 PM
WL-03082840 Labor Open 0.25 $0.00 Jan 28, 11:21 PM
WL-03082841 Travel Open 10 $0.00 Jan 28, 11:21 PM

Details